Frequently Asked Questions

Here are some of the common questions we are frequently asked. If you need any help with anything or if you have a question which is not answered here then give us a call or pop in and see us and we will be happy to help.

CR Windows started trading in 1975, becoming a limited company in 1978. CR Windows has continuously been manufacturing and installing for over 40 years.

The independent warranty is with the Installsure which is based in the UK. This warranty ensures that your installation continues to be insured should CR Windows cease to be a trading company.

Our products are manufactured in our 22,000 sq ft factory using state of the art machinery.

CR Windows employs over 50 local employees, some of whom have been with us for about 40 years.

We request a 20% deposit of the order value. This is a minimum figure that we require, most customers decide to pay between 20 and 30 percent.

All of our products are internally glazed as standard.

All of the old windows and doors we are replacing are removed and placed in a separate recycling skip at our factory. This ‘old’ PVC-u is granulated and recycled by a recycling company in Wales. All of the ‘old’ glass is also placed within it’s own recycling skip also and this is used in the manufacture of tarmac! Hardly any waste from our installations is transported to the landfill sites.

Our fully comprehensive ten year guarantee not only includes all of the components used within your windows, doors and conservatories (i.e. glass, handles locking mechanisms, etc) but also covers any fading on any of the PVC-u materials used.

If you are looking to have a conservatory built onto your property then typically if the projection of the conservatory on a semi-detached house does not exceed 3 metres (4 metres on a detached property) then planning permission is not required.

If your proposed conservatory exceeds either 3 metres or 4 metres then you would have to complete a Neighbour Consultation Scheme Document and this will need to be submitted to your local planning authority. At present there is no applicable fee for this service.

Our Sales advisors will be able to advise and assist you with any planning permission requirements as we have several contacts within the various planning authorities and also some consultants who will, provide any required drawings or plans if required. There is an additional fee for this service and it is typically anywhere between £100.00 – £200.00 depending upon the requirements.

What our customers say

Really helpful and friendly staff and we've ordered our windows and happy with the price.

Gareth Robertson

The products are of a very high quality and we quickly noticed the difference this has made to the heat retention and condensation problems we had prior to this installation. Their commitment to ensure customer satisfaction is unquestionable and in…

Paul Hassan

What can I say? CR Windows have been excellent from the start. Customer Service and communication has been brilliant. The fitting of my new door and frame was quick and easy too. Everyone I’ve dealt with has been amazing. What…

Nicola Brooks

Our Showroom

Replacing your windows and doors is a big decision - so why not come and see our products first hand?

Our extensive showroom provides an opportunity for you to view, touch and experience our vast range of products in your own time, without being pressured.

If you have any questions there will always be a sales advisor on hand to discuss your requirements, plus we provide brochures and literature for you to take away and read at your leisure.

Opening Times

Monday – Friday 9am - 5pm
Saturday 9am - 1pm
Unit 6
Bridge Road Industrial Estate
Bridge Road
Kingswood
BS15 4TA
Glass & Glazing Federation Member Fensa Registred Company
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