Frequently Asked Questions

Here are some of the common questions we are frequently asked. If you need any help with anything or if you have a question which is not answered here then give us a call or pop in and see us and we will be happy to help.

CR Windows started trading in 1975, becoming a limited company in 1978. CR Windows has continuously been manufacturing and installing for over 40 years.

The independent warranty is with the Installsure which is based in the UK. This warranty ensures that your installation continues to be insured should CR Windows cease to be a trading company.

Our products are manufactured in our 22,000 sq ft factory using state of the art machinery.

CR Windows employs over 50 local employees, some of whom have been with us for about 40 years.

We request a 20% deposit of the order value. This is a minimum figure that we require, most customers decide to pay between 20 and 30 percent.

All of our products are internally glazed as standard.

All of the old windows and doors we are replacing are removed and placed in a separate recycling skip at our factory. This ‘old’ PVC-u is granulated and recycled by a recycling company in Wales. All of the ‘old’ glass is also placed within it’s own recycling skip also and this is used in the manufacture of tarmac! Hardly any waste from our installations is transported to the landfill sites.

Our fully comprehensive ten year guarantee not only includes all of the components used within your windows, doors and conservatories (i.e. glass, handles locking mechanisms, etc) but also covers any fading on any of the PVC-u materials used.

If you are looking to have a conservatory built onto your property then typically if the projection of the conservatory on a semi-detached house does not exceed 3 metres (4 metres on a detached property) then planning permission is not required.

If your proposed conservatory exceeds either 3 metres or 4 metres then you would have to complete a Neighbour Consultation Scheme Document and this will need to be submitted to your local planning authority. At present there is no applicable fee for this service.

Our Sales advisors will be able to advise and assist you with any planning permission requirements as we have several contacts within the various planning authorities and also some consultants who will, provide any required drawings or plans if required. There is an additional fee for this service and it is typically anywhere between £100.00 – £200.00 depending upon the requirements.

What our customers say

Really helpful and friendly staff and we've ordered our windows and happy with the price.

Gareth Robertson

What can I say? CR Windows have been excellent from the start. Customer Service and communication has been brilliant. The fitting of my new door and frame was quick and easy too. Everyone I’ve dealt with has been amazing. What…

Nicola Brooks

I've used CR Windows a few times now and they have been fantastic on both occasions. They recently fitted 10 windows and two doors and they were faultless from beginning to end. The quality is excellent and the two fitters…

Steve Henson

      GOOD  
   Based on 85 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Simon Ede 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very professional and very competitive - a good quality service delivering good quality products...
Being such a huge investment, we shopped around and narrowed our choice to three suppliers, each of whom visited our home to provide their opinions and quotes for a significant scope (67m of soffits, facias, gutters and down pipes, three doors, and fifteen windows).
The advice and quotes varied across all three suppliers, but after visiting show rooms and holding several discussions with each, it was clear that CR Windows not only had quality products, but were also the most consistent in their pricing and professional in approach.
The works were carried out over a couple of weeks, after the scaffold was erected - Mark and Dean did an excellent job. Both were professional, friendly, courteous, took time to engage us by answering our questions, and worked with us to ensure all went smoothly - nothing was too much trouble for them.
After the installation, CR Windows allowed us plenty of time to inspect the work, and the handful of snags we found were remedied without quibble (which included replacing three windowpanes that had very minor defects).
I thoroughly recommend CR Windows – they are very professional, very competitive, install good quality products, and provide a good quality of service.
  
 
      Posted on Google  
   
   Paul Wake 
 
 
 
 Trustindex verifies that the original source of the review is Google. Living in Bristol I was aware of the CR windows but never used their services until we started a search for a new front door.
Found the displays in showroom gave us the choice and the sales staff  were very helpful.
Installation was as scheduled and end result is perfect.
After sales support also been good. A month after install, we unfortunately had a fault with lock, but a fitter came and sorted same day.
  
 
      Posted on Google  
   
   Robert Powell 
 
 
 
 Trustindex verifies that the original source of the review is Google. Professional and friendly staff who sourced the exact replacement door handles I required. Top marks all round. Proper job!
  
 
      Posted on Google  
   
   Rose Bush 
 
 
 
 Trustindex verifies that the original source of the review is Google. Outstanding customer service.   Excellent fitting,  right first time and fully sealed around the perimeter.   My new front door was fitted within four weeks and keeps my hall substantially warmer.  Very happy to recommend CR Windows.  Thank you to the salesman who found the right door to match the original door design as closest as possible; the surveyor who was able to source the correct cill for the property, and thank you to the fitter for his outstanding fitting, no mess, no damage.  Comprehensive showroom with all the range available to see.
  
 
      Posted on Google  
   
   Pea Brown 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had 2.5 metre double patio doors installed in my garden flat by CR Windows and I am so happy with the service and the doors and would highly recommend this company. I got quite a few quotes, mostly the prices were similar but CR Windows offered a service like no other. They take each and every job personally, making you feel really important. I had a thorough consultation with various options to choose from a variety of materials and styles. I could then choose a design and was able to not only change the design but also help to tailor the design to fit the space, style and my budget. Onsite they were fast, no mess and super friendly and capable. Post job I have had excellent customer service from Amy and Shawn with any questions I had or help I needed. I could not be happier and what a difference they make to my little garden :-) Well worth the money and well worth spending the time to get quotes and find CR Windows
  
 
      Posted on Google  
   
   Suhale Vorajee 
 
 
 
 Trustindex verifies that the original source of the review is Google. Had a bifold installed. The glass inside has been left with smear marks so cannot be cleaned and today the door won’t lock. Only after 1 week!! Ive called the office twice and no reply.

Quite disappointed to be honest given this is a premium priced product.

Update: a few weeks later all was resolved. Staffing issues over the holiday season caused a delay.

Product is very good to be fair.

Our Bristol Showroom

Replacing your windows, doors or conservatory is a big decision, so why not come and see our products first hand?

Our extensive showroom provides an opportunity for you to view, touch and experience our vast range of products in your own time, without being pressured.

If you have any questions, a sales advisor will always be on hand to discuss your requirements. We also provide brochures and product literature for you to take away and read at your leisure.

Opening Times

Monday – Friday 9am - 4.00pm
Saturday 9am - 1pm

Unit 6
Bridge Road Industrial Estate
Bridge Road
Kingswood
BS15 4TA
Bristol

Get Directions