Privacy Notice

Who we are

CR Windows Ltd, Unit 6 Bridge Road, Industrial Estate, Bridge Road, Kingswood, Bristol BS15 4TA.
Tel: 0117 9061180

This Privacy Notice explains how CR Windows Ltd uses and protects information that could be used to identify you or other individuals (“Personal Data”)

Control of your Personal Data

CR Windows Ltd will control any Personal Data you provide to us.

The Data Protection Officer is CR Windows Ltd and contactable via the company address as noted above, or via email

What Personal Data will be collected

CR Windows Ltd collects Personal Data on its website when you make contact and request that we provide you with a quotation. We collect Personal Data that you provide such as names, addresses, email addresses, telephone numbers and Personal Data that is not directly entered (such as IP addresses, browsing, patterns, click streams, or cookies, or from google analytical tag manner).

We may receive Personal Data through emails, during telephone calls and during meetings and from our website and customer feedback forms. Websites are required by law to gain your consent before applying cookies. We use cookies to improve your browsing experience. Parts of the website may not work as expected without them. By closing or ignoring this message, you are consenting to use our cookies.

We collect and store credit/debit card data for the purposes of processing transactions and abide by HMRC Legislation which means information is retained for 7 years and then disposed of confidentially. We enter your card details into an independent debit /credit card processor. Our services do not apply to persons under the age of eighteen. We confidentially destroy any data that is inadvertently provided or stored. We operate CCTV in the following areas; factory, showroom and perimeters of the building over 24-hour period 7 days a week.

How your Personal Data will be used

CR Windows Ltd will only collect, store, use or otherwise process your Personal Data for the following purposes: a) to prepare free no obligation quotations: b) to perform contracts for the sale of CR Windows Ltd goods or services; c) to make specific arrangement for deliveries, installations, building works, electricians, scaffold apparatus and asbestos works where documented on Contract Order Forms (such works are additional to the goods and services provided by CR Windows Ltd ); d) register your installation with Fensa confirming your installation has been installed by an Approved Contractor; e) register your installation with Installsure for the purpose of providing you with an Independent Insurance Backed Guarantee; f) analyse Customer Feedback Forms provided to improve services and operations for customers; g) to identify existing customers and make arrangement for Service Engineers to carry out inspection/ works required (as per Terms and Conditions of Contract of Agreement and Guarantee provided by CR Windows Ltd); h) when the guarantee period expires Personal Data such as your name, address, contact telephone number and order number remains on our Data Base to help us identify pervious customers who contact us and require additional works not covered by warranty, however all Personal Data relating to your Contract of Agreement, including cost, goods supplied is destroyed via confidential Waste Management Services.

Should you wish to delete your Personal Data please contact us via the website, or, or in writing and we will remove the data within 10 working days); i) pursue our legitimate interests providing our goods or services, except where those interests are overridden by your interests or fundamental rights; j) in connection with the collection of feedback to improve our services for customers; k) the extent needed to meet disaster recovery and business interruptions, continuity obligations; l) where required to protect your rights or safety or the safety of others; m) by maintaining records of visitors, customers, contactors and sharing these details with relevant official bodies such as fire officer, ambulance crew, schools, or a family member, or your employer, if requested, (where applicable and as required in line with managing customer and visitor safety and legal compliance ).

We operate CCTV in the following areas; factory, showroom and perimeters of the building for the purposes of security and for the protection of individuals. n) to comply with judicial or governmental subpoenas, warrants or orders; and, in the unexpected event of a bankruptcy proceeding; o) Your Personal Data may be shared with, or stored on platforms provided by, third parties (persons or companies who are not part of CR Windows Ltd) who help us provide goods or services;)Your Personal Data will not be sold to or otherwise provided to third parties for purposes of marketing their goods or services; p) Your Personal Data will not be subject to any automated decision making or profiling that would affect your rights.

How long your Personal Data will be retained

CR Windows Ltd will only retain your Personal Data for the time needed to accomplish the purposes listed above. CR Windows has data retention and destruction policies in place and all waste is confidentially disposed of via Approved Waste Management Services.

How your Personal Data will be protected

CR Windows Ltd complies with all laws and regulations applicable to it, including data protection laws. CR Windows Ltd has appropriate technical and organisational measures in place to ensure that your Personal Data: 1) is processed lawfully, fairly and in a transparent manner; 2) is collected for the purposes specified above and not further processed in a manner incompatible with those purposes; 3) is adequate, relevant and limited to what is necessary for those purposes; 4) is accurate (with inaccurate data promptly corrected or deleted) and, where necessary, is kept up to date; 5) is retained for no longer than needed for the purposes stated above; and, 6) is kept secure; 7) (as and when required) and as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from Schools, Colleges or universities.CR Windows Ltd, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction, CR Windows Ltd is not responsible or accountable for any data previously held directly by NHS Test and Trace service.

Your Personal Data rights

You have important data rights, including the following:

To exercise any of the above rights

To exercise any of the above rights, please contact us via, or in writing at the above address and we will remove the data within 10 working days, with the exception of Visitor Register where data will be destroyed after 3 years (where applicable and as required in line with Government instruction provided and legal compliance ).

Changes to our Privacy Policy

We regularly review our Privacy Policy and post updated versions on our website.

This Privacy Policy was last updated on 14th February 2024.

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